We appreciate that sometimes things go wrong and as such we have a service team on hand to help you through those difficult problems, our service desk is staffed with knowledgeable GE Healthcare accredited employees. We are here to support you every step of the way, you can log service cases with us on the telephone, via this web site or via email.
We have also gained connectivity to the NHS N3 network which provides a secure method of connecting remotely to our UK based NHS clients, however we have also developed a secure connectivity service for clients who do not have an N3 connection or who are based outside of the UK.
Both of these technologies provide a secure remote desktop session which allows us to connect directly to your PC with ease, the only thing you require is an internet connection. This technology allows our service team to see exactly what’s on your screen enabling a rapid diagnosis and fix. We work to strict service level agreements ensuring your case is prioritised quickly and dealt with effectively.