Log a Service Case
We are here to support you every step of the way. HealthNetConnections offer a fully project managed installation along with implementation and training. Our service desk is staffed with knowledgeable, GE Healthcare accredited employees. However we appreciate that sometimes things go wrong and as such we have a service team on hand to help you through those difficult problems.
You can log calls on the telephone, via this web portal and on email. HealthNetConnections has full connectivity to the NHS N3 WAN and this is our preferred way of connecting remotely to our UK based clients, however we have developed a secure connectivity service for clients who do not have an N3 connection or who are based outside of the UK.
With this secure remote desktop technology we can connect directly to your PC with ease, the only thing you require is an internet connection. This allows our Service Desk to see exactly what’s on your screen enabling rapid diagnosis and fix. We work to strict service level agreements ensuring your case is prioritised quickly and dealt with effectively.