Log a Case 2018-01-04T13:02:24+00:00

Log a Service Case

We are here to support you every step of the way. HealthNetConnections offer a fully project managed installation along with implementation and training. Our service desk is staffed with knowledgeable, GE Healthcare accredited employees. However we appreciate that sometimes things go wrong and as such we have a service team on hand to help you through those difficult problems.

You can log calls on the telephone, via this web portal and on email. HealthNetConnections has full connectivity to the NHS N3 WAN and this is our preferred way of connecting remotely to our UK based clients, however we have developed a secure connectivity service for clients who do not have an N3 connection or who are based outside of the UK.

With this secure remote desktop technology we can connect directly to your PC with ease, the only thing you require is an internet connection. This allows our Service Desk to see exactly what’s on your screen enabling rapid diagnosis and fix. We work to strict service level agreements ensuring your case is prioritised quickly and dealt with effectively.

Log a Case

Step 1 of 2

  • If you are an exisiting customer with a current service agreement you may automatically log a case using the below form, your enquiry will be logged in our system and one of our agents will be in contact to provide you with a unique reference case number.

    Should you wish to talk to us directly in the meantime however please contact our service desk the details are:

    HNC Service Desk
    T: 01483 815 123
    E: service@hnc.net
  • Please choose the category for your case.
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